Terms & Conditions

This website is intended for:

• Adults seeking information about RisingAssist services

• Family members, caregivers, and legal representatives

• Support Coordinators and healthcare professionals

By using this website, you confirm that you are at least 18 years of age or are using the site under the supervision of an adult.

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You agree to use this website lawfully and respectfully. You may not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorized access to systems or data

• Upload malicious software, spam, or harmful content

We reserve the right to restrict or terminate access to users who violate these terms.

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Information about programs, services, schedules, and availability is subject to change without notice. RisingAssist reserves the right to:

• Modify or discontinue services

• Update eligibility requirements

• Change hours, staffing, or program offerings

All services are provided only after proper authorization and intake approval.

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Payment for services may be made through:

• Authorized Virginia Medicaid Waiver funding

• Private pay arrangements, when applicable

Private pay fees, payment schedules, and refund policies will be outlined in separate service agreements. RisingAssist does not process payments directly through this website unless otherwise stated.

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RisingAssist provides services “as available” and “as authorized.” We make no warranties, express or implied, including but not limited to:

• Guarantees of outcomes or progress

• Continuous availability of services

• Approval of Medicaid Waiver funding

Participation in services is based on individual needs, authorization, and compliance with program requirements.

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All content on this website — including text, logos, graphics, images, and design — is the property of RisingAssist and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use of our intellectual property is prohibited.

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If the website allows account creation or form submissions:

• You agree to provide accurate and current information

• You are responsible for maintaining confidentiality of your account information

RisingAssist reserves the right to suspend or terminate accounts that violate these Terms & Conditions.

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To the fullest extent permitted by law, RisingAssist shall not be liable for any damages arising from:

• Use or inability to use the website

• Reliance on website content

• Service interruptions or changes

Participation in services is governed by separate agreements and authorizations.

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This website may include links to third-party websites for convenience. RisingAssist is not responsible for the content, accuracy, or policies of external sites.

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Your use of this website is also governed by our Privacy Policy, which explains how we collect and protect personal information.

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RisingAssist reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website indicates acceptance of the updated terms.

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These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

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If you have questions about these Terms & Conditions, please contact us.